A makerspace, especially one with a range of stakeholders, works best if it operates emblematically with this attitude after saying “no” - “sorry, we aren’t able to do that, but here’s what we can do for you!”
Always have a solution for someone, even if you cannot take on what you’ve been asked to do. Will you help me cut this glass on the table saw? I suggested a glass cutter.
A powerful way to lay the foundation of this approach is to have optimistic, practical answers in your back pocket for the top ten questions you are asked. Having these answers ready sets a positive mood for a culture of helpfulness.
Take a minute with your staff to ask them what they are asked most to do but can’t. Then with them, develop intelligent, flexible answers and practice answering them to test drive their effectiveness.
Artwork: Izumi Miyazaki; Hair-cut