The staff matters most to a successful makerspace, not the equipment.

Yet, an inadequate budget for staffing is among the most common oversights when planning or running a makerspace. I have served on countless makerspace committees that held an “if we build it (and stuff it full of tools), they will come” attitude that only allowed them to see as far as opening day.

Institutions must appropriately allocate enough money for both start-up and a multi-year runway for front-line staff if they wish to establish an inclusive makerspace and safe ecosystem that ensures a healthy creative culture.

Additionally, makerspace staff should be dedicated and not have dual roles. In educational settings, the makerspace is often run by a faculty member or librarian in addition to their primary duties, and this staffing attempt needs to be revised. The equipment may stay operational at best, but a vibrant culture never manifests.

While the rationale of being efficient and saving money is understandable, in most cases where someone adds the makerspace tech role to what is often a full plate, the makerspace never runs smoothly. Common problems in makerspaces without a dedicated shop tech are; the disorganization of tools and materials, broken, unsafe, and lost tools and consumables that run out and never reordered. A makerspace operated this way, especially a new makerspace that hopes to gain traction among its community of stakeholders, will constantly disappoint, leading to a high likelihood of failure.

Instead, if you can’t swing a full-time employee, I advise makerspaces to hire a part-time student or local community member. Someone with dedicated time or salary with set hours ensures your makerspace remains welcoming and in good working order, facilitating success for all stakeholders.

The vast majority (60-70%) of the operating costs of a makerspace should be in staff salaries. The short-sightedness of getting the makerspace built often removes the foresight necessary to design the organizational chart and long-term staffing operations that ensure success.

Of course, much depends on the; number of stakeholders, square footage, equipment, and strategic goals. The suggestions below are a foundation to consider when designing a makerspace organization staffing structure.

Let's start at the smallest makerspace and work towards the monumental.

If your new makerspace is below 2000 sq/ft, ideally, it will open its doors with two dedicated staff — a manager and a shop technician. The manager focuses on vision, budgets, staffing, outreach, etc. While the cornerstone of a safe and functioning prototyping facility, the shop tech’s job includes; equipment operations, tool safety, equipment training, maintenance, and fabrication assistance.

Makerspace committee members write those job positions down as a non-negotiable budget line!

Now, if we scale up to a 3000–5000 sq/ft makerspace that contains 1 - 3 shops, your organization will likely require, at minimum, three staff members:

  • One Manager

  • One full-time dedicated shop tech

  • One hybrid admin/marketing person

For makerspaces, 5000 to 10000+ sq/ft that contain 3 – 6+ shops, serving a wide range of stakeholders, essential staffing looks like this:

Executive Director:

  • Report to senior staff / steering and vision / managing staff, budget, and operations

Equitable Safety Officer:

  • DEI and Physical safety solutions / unite stakeholders / solve social opportunities / external partnerships

Creative Community Director:

  • Transdisciplinary teaching/learning development / creative direction / Internal and external Community organizer

Operations Manager:

  • Shop techs report / student staffing & management / maintains consumables and inventory

Program Coordinator:

  • Bookkeeping / booking + scheduling/data analysis / operations assessor / maintains automated systems

Specialists:

  • Safety + awareness / equipment instruction + maintenance / technology support / stakeholder management

Student workforce:

  • Top academic makerspaces depend on robust student co-leadership/co-ownership to deliver value and achieve scale. A makerspace student workforce is an interdisciplinary liaison who supports and drives your makerspace infrastructure, culture, communication channels, and initiatives.

Additional staffing:

  • 1 part graphic and web designer

  • One full-time partnership/expansion dir.

  • 20–50 person advisory team

An organizational model like this may be north of $400,000 annually. However, the payoff to establishing and scaling a robust, equitable, innovative environment that quickly generates novel thinking and cash for your institute’s bottom line is well worth the upfront investment.

After 15,000 sq/ft,  and depending on the mission of your makerspace, you may add (in no particular order):

  • C suite staff

  • one new shop specialist for every new shop

  • One events manager

  • One head of IT

  • 1 librarian/archivist

  • A board of trustees

The main takeaway is to treat your makerspace staffing as a serious investment that grows your creative culture and overall asset value. A makerspace is not just a bolt-on or extracurricular to your other offerings or disciplines; it requires dedicated individuals who focus entirely on the space, creative culture, and workshops. I have often seen beautiful makerspaces built and suffer or fail because of the need for long-term vision and financial support to hire the staff required for success.

Artwork: Marianne Heier; The Ocean Is Not Unfaithful II

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